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All Mobile Service Calls must be paid up front. Our ETA from the time of payment is 1 Hour depending on your location and traffic.  No refunds on Mobile Service Fee. The Driver License name must match same name on card that's being use for payment. The driver will Verify this once they arrive on site. If you have a issue with the Tire you will have to bring it by our shop located at: 5630 Farrow Rd, Columbia SC 29203 or there will be a $25 call out Fee to come back out.